FAQ's

Welcome to Broadway Limousine Orlando,we would like to be your ground transportation specialist.

But, more importantly, we want you to choose the right limousine company. Don't make a precious mistake! Most people wouldn't hire the cheapest surgeon, yet many consumers shop for a limousine service in this fashion. The biggest mistake you could make when hiring a limousine service is basing your decision solely on the "best price." This may translate into a large risk for you. "Do you want to accept the risk?!"

You made the wise decision to go in style, and you know very well how much you are spending, what is an extra couple of dollars to guarantee a perfect night?

What is a SPC charge?

This is an additional charge collected from the client to help pay for high fuel cost and all Licenses and permits required by each and every county that the vehicles operate.

What happens if my plane is early or late arriving?

Broadway Limousine updates all flight arrival times and we arrive when your plane lands, no matter whether you arrive late or early provided we have a correct flight number.



Can I instruct the Chauffeur to take a scenic route to my hotel from the Airport?

Broadway Limousine Airport Transfer rates are based on a point to point transfer and your Chauffeur is instructed to use the most direct route for expediency. If, you would prefer the Chauffeur to use a specific route our hourly rates and minimums will apply, plus applicable fees/taxes and gratuity.

Is the Limousine bar stocked with beverages?

No, the bars are not stocked; however, glasses and ice can be provided upon request; and depending upon your reservation, we will provide additional pricing and accommodate certain requests.

Where do I meet my Chauffeur for pick-up?

Each pick-up location is different. Airport pick-up locations are listed on the Rates Page and we confirm all other pick-up locations at Reservation placement.

What is your Cancellation Policy?

Cancellations are accepted by phone only.

U.S. & CDN Airport Arrivals & Departure Transfers: Broadway Limousine requires that cancels be received no less than 8 hours prior to p/up time. Roundtrip Orders must be cancelled as 2 separate orders.

U.S. & CDN Hourly Charters, Packages, Specials & Tours: Broadway Limousine requires that cancels be received no less than 48 hours prior to p/up time.

Intl. Reservations (Outside US/Canada): Broadway Limousine requires that cancellations be received; no less than 72 hours prior to p/up time. Roundtrip orders must be cancelled as 2 separate orders.

If you fail to cancel by the prescribed time frames prior to your p/up time you will be charged in full for the order.

What is your Change Policy?

Broadway Limousine requires that all change requests be received by certified mail a minimum of 14 days prior to scheduled pick-up time and are subject to availability. If, a reservation change cannot be accommodated and results in a cancellation you will be charged for the reservation in full; if, the cancellation is not received within the prescribed cancellation periods listed above.

When is my credit card charged?

Broadway Limousine will charge your credit card 2 hours prior to the scheduled pick-up time.

All Rates are subject to audit after order completion; to include actual tolls, parking fees, addl. stops & time allotted, etc. Hourly jobs are billed the number of hours you ordered the vehicle for; then in ½ hour (1 hour for Buses/Coaches) increments thereafter. Minimum posted number of hours; is only the minimum number of hours we will accept an order for not what you will be billed for.

How far in advance should I place my reservation?

Availability changes daily and we suggest you place reservation as soon as you have firm travel dates and times.

2: Can I see the vehicle?

3: Do you have Insurance?

4: Are all your drivers fully licensed and Insured?

5: Find out if the limousine service has a policy for cancellations?

6: Are the limousine companies you are calling farming out the work to other limousine companies?

7: Can you rent a limo for a flat rate?

8: Are there any discounts for weekday limousine rental rates?

9: What make and model and year is the limousine?

10: Perhaps you want to rent an SUV Limo instead of multiple limos.

11: Do you want an exotic limousine? (Hummer limousine, SUV limos. etc)

12: When you rent, a limo, what special features do you want? TV or DVD in the Limousine?

13: Ask about free Refreshments in the limos!

14: Do you have special needs when you rent a limo? (Child seats, handicap access, etc.)

15: Is the limousine driver uniform formal or casual?

16: Can you rent a limo with special packages for weddings, bachelor/bachelorette, birthdays, etc